A série acompanha o dia a dia de uma equipe de detetives dos correios que precisa fazer com que correspondências extraviadas cheguem corretamente a seus destinatários. Eles são liderados por Oliver (Eric Mabius), um homem que ainda acredita que cartas são as melhores formas de se comunicação. Com ele, trabalham Rita (Crystal Lowe), Norman (Geoff Gustafson) e Shane (Kristin Booth). Juntos, eles irão se envolver em diversas histórias, e acabarão ajudando alguns destinatários a reencontrar amigos antigos, amores perdidos e a solucionar alguns crimes.
The story of a quirky quartet of civil servants in the Dead Letter Office who transform themselves into an elite team of lost-mail detectives. Their determination to deliver the seemingly undeliverable takes them out of the post office into an unpredictable world where letters and packages from the past save lives, solve crimes, reunite old loves and change futures by arriving late but always miraculously on time. The intrepid team is led by the charming and idiosyncratic Oliver, who still considers the stamped and mailed letter to be the gold standard of human communication. His two hapless sidekicks are thrown for a loop when a beautiful, no-nonsense technophile named Shane is mistakenly transferred to their inner sanctum and inspires the lovable crew to step up in a risky and unorthodox way.
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